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Customer Service
- Shipping & Delivery
- International Shipping
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Coupons
- Shipping & Delivery
- All orders in Malaysia are posted via Pos Laju. please refer to the website for shipping rates.
Please allow 2-4 working days for your orders to arrive. - International Shipping
- Please refer here for shipping rates and delivery time frame. (not available at the moment)
- Privacy & Security
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Your information, whether public or private, will not be sold, exchanged, transferred, or
given to any other company for any reason whatsoever, without your consent, other than
for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing will only be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. - Returns & Replacements
- We want you to be completely happy with your purchase. Your unworn, unused item(s) may be exchanged within 5 days of ship date if you meet the criteria below.
- we have made a mistake in sending damaged items.
- it is not a sale item
Returns:
Unfortunately we do not provide returns.
Exchanges:
You can return unworn, unused items within 5 days of ship date for an exchange. Exchanges are only valid for the same item. however, we will not guarantee the availability of the same item in our stock.The customer is responsible for all return freight charges, including duty and tax if applicable.Please allow 10 business days for your return and refund to be processed
For further assistance, please contact us at admin@shopdirtypretty.com - Ordering
- To start shopping, click on the category that you would like to shop from on the home page or at the top of any other page on the site. In each category there are sub categories with different items.
Click on a small thumbnail photo of a product, and you'll be taken to a style description page where you'll see a large photo. Here you can also zoom on the dress, see size charts and color charts.
Choose your color and size, and click the "Add to cart" button. (If the style you selected is currently out of stock (backorder), you will be advised at this point. You may still order the dress, but it will not ship until the date listed. After adding it to your cart, it will show the item to the left in your cart. Now you can continue shopping for additional items, or check out. - Payment, Pricing & Promotions
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For Malaysian transactions, we accept internet transfers and atm deposits to our Maybank account.
For International transactions, we accept Paypal
To receive the latest promotions or offers, please subscribe to our newsletter. - Viewing Orders
- Your shopping cart is where you keep your selections until you're ready to check out. To remove an item from your bag, click the delete button next to the item you want to delete. If you need to change the quantity, write in the correct number and click update.
- Coupons
- 1. Login to your account or click My Account at the top of every page, and then enter your e-mail address and password.
2. Click on the category that you would like to shop from on the home page or at the top of any other page on the site. In each category there are sub categories with different items.
3. Choose the item that you wish to purchase and click the "Add to cart" button.
3. In your Shopping Cart you will see a section that says Discount Codes. Enter the coupon code into the box and click apply.
4. Now you can continue shopping for additional items, or check out.